Privacy Policy

 

This privacy policy sets out how we (‘the Pottery Project’) uses and protects any personal information you might provide during a call or visit to our pottery painting café, or via direct email contact or email contact via our website (thepotteryproject.co.uk).  We take care to keep your personal information safe, won’t sell it or share it with any third parties and won’t keep anything longer than necessary.

 

What information we collect

Name

Contact details including telephone number, email address

Postal address (at customer’s request)

 

How we use & store your details:

 

Telephone Bookings

We require a contact telephone number from you at the time of booking in case there are any problems and we need to contact you. We never store your details electronically.

 

Written Receipts

After you have painted at the Pottery Project we issue you with a handwritten receipt so that you can collect your items. Again we require a telephone number to contact you in the event of any problems or delays with your pottery.  Should you want to receive email newsletters from us regarding our services/events/news etc you can opt in by providing your email address on our written receipts. The email addresses you provide are stored electronically on our password protected computer.  You can opt out of our email newsletters at any time, either by using the unsubscribe link on the newsletter or by contacting us directly. We do not store any telephone numbers electronically.  Our copies of the handwritten receipts are securely stored for a maximum of 3 months following the collection of the pottery before being bulk-shredded or burned.

 

Emails

If you email us directly or via our website we will only communicate with you via that conversation thread which is stored on our password protected computer.  We will not add your email address to any mailing lists or pass it on to any third parties without your prior permission.

 

Postal Addresses

On occasion we are asked to post our gift vouchers directly to the recipient or to post birthday party invitations to the party host; in this case we will request the recipient’s address details.  This address information is not stored by us.

 

Membership

We consider joining our membership scheme as consent to send you emails related to our membership scheme and our email newsletters (as detailed on the membership joining form). You can opt out/unsubscribe at any time.

On the membership form there is the option for you to provide your date of birth; you don’t have to supply this information, however if you do we can email you a birthday treat).

 

Newsletters, Facebook & Instagram

We only ever directly market our services/events/news etc. through these sources. You will only receive a newsletter or update from us if you have knowingly subscribed to them via our website, Facebook, Instagram or by providing your email address on our written receipts during a visit.  You have the right to unsubscribe/unfollow at any time.

 

We can only use your personal data if we have a valid reason (or “lawful basis”) for doing so.  The law defines a number of possible reasons, and those which are relevant to our use of your personal data are detailed below:

 

What we use your personal data for

Lawful basis

Our legitimate interests

To respond to your enquiries

Legitimate interests

If you contact us directly with an enquiry we need to respond to that enquiry

To take any reservations or bookings

Legitimate interests

Keeping a contact telephone number in the event of a problem with the booking

To send email newsletters about news and any offers you might be interested in

Consent

Legitimate interests

To keep you up to date with any events and offers you might be interested in.

You can opt out at any time

To send party invitations or gift vouchers by post

Consent

Legitimate interests

To respond to requests to send these products in the post

To meet certain legal responsibilities eg fraud prevention

Legal obligation

N/A

 

Any questions or queries about this privacy policy?

 

Please contact Naomi Walker or Ruth Neviazsky via contact@thepottery project.co.uk

· If you have any questions about our privacy policy

· If you think your personal data has been misused or mishandled

· To request information we have stored about you

· To request we remove all identifying information about you

 

Changes to this privacy policy

 

Any future changes we make to our privacy policy will be posted on this page and, where appropriate, notified to you in our newsletter.  Please note that this privacy policy only covers this website and ‘the Pottery Project’ café at Northbridge Road, Berkhamsted, Herts, HP4 1EH. 

 

Any other businesses/websites which may be linked to our website/café are subject to their own policy which may differ from ours.

 

 6b Northbridge Road, Berkhamsted,

Hertfordshire, HP4 1EH

Tel: 01442 865544

 

Email: contact@thepotteryproject.co.uk

 

 

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